Terms & Conditions
By registering on our website, you declare to be aware of our terms and conditions.
The hours of service via email and WhatsApp are from Monday to Friday, from 9 am to 6 pm, except holidays. We reserve the right to change these hours without prior notice and in accordance with the determination of the store management.
FORM OF RECEIPT
As soon as your payment is approved, the download of the matrices will be released in your account created here on the website. You can download the files as many times as you want. There are no download limits, no time limit for downloading files.
EXCHANGE AND RETURN POLICIES
The cancellation or refund of the orders will only be carried out in case of errors or problems in the matrices, which must be proven through photos or videos of the test samples, to be analyzed by the store management.
As it is a digital product, no exchanges, cancellations or refunds will be made once the payment has been approved and the order has been released for download, as long as the files do not contain errors.
Requests for exchanges or order cancellations with a downloaded download will not be accepted once the user has purchased a collection available in a compressed folder (.rar), without first making sure that his computer has the necessary resources to correctly extract the matrices. The Art of Embroidery will also not support the unpacking of the files, this procedure being the responsibility of the client. (All collections available in .rar have a note in their description).
It is the customer's full responsibility to analyze whether the dimensions and shape of the dies are compatible with his machine before making the purchase. We do not offer refunds or exchanges in the case of purchasing matrices with incompatible size and / or format.
The Art of Embroidery will not be responsible under any circumstances for clothes damaged by improper use of the acquired matrices.
We recommend that customers test the dies before using in their final work, in order to make sure the necessary adjustments on the machine to embroider the design with quality, given that the embroidery can suffer variations in the stitches due to several factors, such as, fabric, stabilizer, needle, thread tension on the machine, adjustment of the hoop, etc.
We provide embroidery templates for free download, so that the client can get to know and test our work.
We reserve the right to suspend or cancel the supply of free embroidery patterns at any time.
The matrices sold by Arte de Bordar should only be used in embroidery machines and with the sole and exclusive purpose of meeting the needs of those who purchase them. Users will not be able to:
a) Sell / resell the embroidery patterns acquired on this website.
b) Donate, distribute or make available for download on private websites, social networks, blogs, forums, WhatsApp groups, or any other media and communications vehicle.
** ATTENTION: When buying an Art of Embroidery matrix, you acquire the right to use it to embroider in your works, and do not buy copyrights, so donating or reselling them is illegal and subject to penalty . **
MODIFICATION OF TERMS AND CONDITIONS
The Art of Embroidery can change, at any time, the Terms and Conditions, aiming at its improvement and improvement of the services provided. The new Terms and Conditions will take effect immediately after their publication here on the website.